Effective Date: 1 January 2026
Spray Foam Removal Lancaster respects your privacy. This policy explains what information we collect when you visit our website or get in touch about spray foam removal, how we use it, and the choices you have. We keep things simple and only collect what we need to answer your enquiry and do the job properly.
Information We Collect
When you contact us, we collect the details you give us: your name, phone number, email address, and the property address where the work is needed. If you send photos of your roof or loft, we keep those too so we can assess the spray foam and give you an accurate quote.
Like most websites, we also collect basic technical information automatically - your IP address, browser type, the pages you visit, and how you found us. This helps us understand what's working on the site and keep it running smoothly.
How We Use Information
We use your details to respond to your enquiry, arrange a survey, provide a quote, and carry out the spray foam removal. We may also contact you about your job - confirming appointments, checking the work, or following up on any warranty matters.
If you've asked us to keep you updated, we may send occasional information about our services. You can opt out of these messages at any time by replying to any message or calling us.
Cookies and Tracking
Our website uses cookies to help it work properly and to remember your preferences. These are small text files stored on your device. They don't contain any personal information and can't harm your computer.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn cookies off, some parts of the website may not work as well, but you'll still be able to contact us by phone or email.
Analytics and Third-Party Tools
We use tools like Google Analytics to see how people find and use our website. These tools collect anonymous data - such as which pages are popular and how long visitors stay - so we can improve the site. They don't identify you personally.
When you click through to our site from another platform, that platform may also collect data under its own privacy policy. We don't control those third parties, so it's worth checking their policies if you have concerns.
Data Sharing and Disclosure
We never sell your personal information. We only share it with trusted partners who help us run the business - for example, our email provider or a payment processor if you pay by card. These partners are required to keep your data secure and use it only for the service they provide to us.
We may also share information if the law requires it, or to protect the rights and safety of our business, our customers, or others. This is rare, and we'd only do it when necessary.
Data Retention
We keep your information for as long as we need it to provide our services and meet our legal obligations. For most enquiries that don't lead to work, we'll delete your details after a reasonable period. If you become a customer, we'll keep records for as long as required for warranty, tax, and accounting purposes.
When your data is no longer needed, we securely delete or anonymise it.
Data Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. This includes using secure systems, limiting who can see your data, and training our team on handling information properly.
No method of transmission over the internet is 100% secure, but we work hard to keep your details safe. If you ever have concerns, please get in touch.
Your Rights
You have the right to ask what personal information we hold about you, to correct anything that's wrong, and to ask us to delete it in certain circumstances. You can also object to how we use your data or ask us to restrict it.
To exercise any of these rights, just contact us using the details below. We'll respond promptly and help however we can. If you're not happy with our response, you can complain to the Information Commissioner's Office (ICO).
Children's Privacy
Our services are for homeowners and property managers, not children. We don't knowingly collect information from anyone under 16. If you believe a child has given us personal data, please let us know and we'll delete it.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. Any updates will be posted on this page with a new effective date. We encourage you to check back occasionally.
By continuing to use our website or services after changes are posted, you accept the updated policy.